Terms of service

1. Overview

Welcome to babybooe.shop.

These Terms of Service govern your access to and use of babybooe.shop, including the website, online store, products, content, checkout functions, customer accounts, communications, and related services.

Throughout these Terms:

“babybooe.shop,” “we,” “us,” and “our” refer to the operator of babybooe.shop.
“You,” “your,” “customer,” and “user” refer to any person who visits the website, creates an account, submits information, or places an order.
“Website” means babybooe.shop and its associated webpages.
“Services” means the website, online store, checkout, customer support, and related services.
“Products” means the women’s fashion products and other goods offered through babybooe.shop.

By accessing the Website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms.

If you do not agree to these Terms, you must not use the Website or purchase Products through babybooe.shop.

2. Contact Information

Questions about these Terms, Products, orders, payments, shipping, returns, refunds, privacy, or customer rights may be sent to:

Store: babybooe.shop
Website: babybooe.shop
Email: info@babybooe.shop

Please include your order number in all order-related communications.

3. Related Store Policies

These Terms apply together with the policies published on babybooe.shop, including:

Privacy Policy
Return and Refund Policy
Shipping Policy
Contact Us page
Legal Notice
Product-specific information shown before purchase
Any promotion-specific conditions disclosed before participation

These policies form part of the agreement between you and babybooe.shop where relevant.

If there is an inconsistency between these Terms and a mandatory right under applicable law, the mandatory right will prevail.

4. Shopify Platform

babybooe.shop uses Shopify’s ecommerce platform.

Shopify may provide technology and infrastructure used for:

Website hosting
Product listings
Shopping-cart functionality
Checkout
Customer accounts
Payment integrations
Order management
Fraud prevention
Security
Connected applications

Unless expressly stated otherwise, Products offered through babybooe.shop are sold by the operator of babybooe.shop and not by Shopify.

Shopify and connected service providers may process information according to their applicable terms, privacy notices, and contractual arrangements.

5. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, condition, warranty, or liability that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

Where the Australian Consumer Law applies, Products may come with statutory guarantees that cannot be excluded.

Depending on the circumstances, a customer may be entitled to:

Repair
Replacement
Refund
Cancellation
Compensation
Another remedy required by law

Our voluntary store policies operate in addition to statutory consumer rights and do not replace them.

6. Eligibility

You may use the Website and place an order only if you:

Have legal capacity to enter into a binding contract
Use the Website for lawful purposes
Provide accurate and complete information
Use a payment method you are authorised to use
Comply with these Terms and applicable law

A person who is not legally able to enter into a purchase contract may use the Website only with the involvement and permission of a parent or legal guardian.

7. Personal and Lawful Use

Products purchased through babybooe.shop are primarily intended for personal use.

You must not use the Website or purchase Products for:

Fraudulent activity
Unlawful resale
Unauthorised commercial redistribution
Export in violation of applicable law
Promotion abuse
Payment fraud
Any activity prohibited by these Terms

Customers seeking wholesale or commercial supply arrangements should contact info@babybooe.shop before placing an order.

8. Product Range

babybooe.shop offers women’s fashion Products that may include:

Dresses and mini dresses
Tops and blouses
Skirts and mini skirts
Jeans
Trousers and slim-fit pants
Knitwear
Matching sets
Jackets and coats
Seasonal clothing
Fashion accessories
Other complementary wardrobe products

Product ranges, designs, colours, sizes, prices, and availability may change over time.

We may introduce, update, suspend, or discontinue Products where doing so does not improperly affect an order that has already been accepted.

9. Product Information

We make reasonable efforts to provide accurate information concerning:

Product design
Materials
Measurements
Available sizes
Available colours
Care instructions
Price
Availability
Product features
Delivery information

Customers should review the complete product page before placing an order.

Product photographs may contain styling accessories, footwear, jewellery, decorative items, or other Products that are not included unless expressly identified as part of the purchase.

10. Product Images and Colours

We make reasonable efforts to display Product images and colours accurately.

Actual colours may vary slightly because of:

Device settings
Screen brightness
Monitor calibration
Photography lighting
Image processing
Fabric texture
Dye-batch variation

Pattern placement may also vary between individual garments.

Minor visual differences do not automatically mean that a Product is faulty. This does not affect your rights where a Product is materially different from its description or representation.

11. Measurements and Sizing

Sizing may vary between Products, designs, suppliers, and fabric types.

Customers should review the size guide and garment measurements shown on the relevant product page rather than relying only on a size label.

Measurements may vary slightly because of:

Manual measuring methods
Fabric stretch
Product construction
Manufacturing tolerances

Where a Product materially differs from its published sizing information, applicable consumer rights may apply.

Where the Product matches the ordered size and published measurements but does not provide the customer’s preferred fit, the return will generally be handled under our voluntary change-of-mind return policy.

12. Product Care

Customers should follow all care instructions provided on:

Product labels
Product pages
Packaging
Care guides
Written instructions supplied with the Product

Damage caused solely by misuse, accidental damage after delivery, improper washing, unsuitable cleaning products, unauthorised alteration, or failure to follow clear care instructions may not constitute a Product fault.

This does not affect rights where the Product was defective, unsafe, incorrectly described, or otherwise failed to meet an applicable consumer guarantee.

13. Product Availability

All Products and orders are subject to availability.

Adding a Product to a shopping cart does not reserve it.

A Product may become unavailable because of:

Inventory discrepancies
Simultaneous customer purchases
Supplier availability
Product-quality concerns
Technical errors
Delivery restrictions
Product discontinuation

If a Product becomes unavailable after payment, we will contact you and provide an appropriate solution, which may include:

Cancelling the unavailable Product
Refunding the amount paid for it
Offering an alternative Product for your consideration

You are not required to accept an alternative Product.

14. Prices

Product prices are displayed on the Website and during checkout.

The total amount payable will be shown before you submit the order.

Depending on the transaction, the total may include:

Product price
Applicable taxes
Delivery charges where applicable
Discounts
Other mandatory charges disclosed before payment

We will not add an undisclosed mandatory fee after you confirm the order.

Prices may change before an order is submitted. A later price change will not affect an order that has already been accepted.

15. Currency

Prices may be displayed in Australian dollars or another available currency depending on:

Customer location
Shopify market settings
Selected currency
Available checkout functions

The final currency and amount charged will be displayed during checkout.

A bank, card issuer, digital-wallet provider, or payment service may apply its own currency-conversion rate or transaction fee. Those independent fees are not controlled by babybooe.shop.

16. Taxes and Import Charges

Applicable taxes collected by babybooe.shop will be displayed during checkout where required.

International orders may be subject to:

Customs duties
Import taxes
Brokerage fees
Local handling charges
Government charges

Where these amounts are not collected during checkout, they may be charged by customs authorities, carriers, brokers, or other authorised organisations.

Customers are responsible for providing accurate information required for lawful customs clearance.

17. Pricing and Listing Errors

We make reasonable efforts to ensure that prices and Product information are accurate.

If an obvious pricing, discount, description, or technical error occurs, we may contact you before accepting or fulfilling the affected order.

Where an error is obvious and a reasonable customer should have recognised it as an error, we may cancel the affected transaction to the extent permitted by law.

If payment has already been collected for a lawfully cancelled order, the relevant amount will be refunded.

We will not charge a corrected higher price without obtaining your agreement.

18. Promotions and Discount Codes

Promotions and discount codes may be subject to conditions including:

Start and end dates
Eligible Products
Minimum order values
Maximum discounts
Geographic restrictions
Customer eligibility
Usage limits
Excluded Products
Restrictions on combining offers

Unless expressly stated otherwise:

Only one discount code may be used per order.
Discount codes have no cash value.
Expired codes will not be accepted.
Discounts cannot be applied retroactively.
Codes may not be sold or reproduced commercially.
Discounts apply only to eligible Products.

Promotional conditions do not remove rights available under applicable consumer law.

19. Placing an Order

To place an order, you must:

Select the desired Product.
Select the available size, colour, and quantity.
Add the Product to your cart.
Review the cart contents.
Provide accurate contact and delivery information.
Select an available delivery method.
Select an available payment method.
Review the total amount payable.
Review the applicable store policies.
Submit the order and payment.

You are responsible for checking your order information before submission.

20. Order Acknowledgement

After an order is submitted, you may receive an automated acknowledgement.

The acknowledgement confirms that we received the order but does not necessarily mean that the order has been accepted.

We may review an order for:

Product availability
Payment authorisation
Address accuracy
Fraud risk
Delivery restrictions
Quantity limits
Compliance with these Terms

21. Order Acceptance

A binding sales contract is generally formed when babybooe.shop confirms that the order has been accepted or dispatched.

Before acceptance, we may refuse or cancel an order for a legitimate reason, including:

Product unavailability
Payment failure
Suspected fraud
An obvious pricing error
Material Product information errors
Delivery restrictions
Unauthorised commercial resale
Violation of these Terms
Legal or regulatory restrictions

If an order is refused after payment has been collected, we will refund the relevant amount.

22. Payment

Available payment methods are displayed during checkout.

Payments may be processed through:

Shopify
Shopify Payments
Card networks
Banks
PayPal
Digital-wallet providers
Other authorised payment services

By submitting payment information, you confirm that:

The information is accurate
You are authorised to use the payment method
The total shown during checkout may be charged
The payment provider may process the transaction
Reasonable security and fraud checks may be carried out

Payment providers may apply their own terms, authentication procedures, security measures, and privacy practices.

23. Payment Verification

An order may be delayed, rejected, or cancelled where:

Payment cannot be authorised
Required authentication is incomplete
The payment provider declines the transaction
Billing information is inconsistent
Fraud-prevention systems identify a material concern
Payment is reversed
The transaction appears unauthorised or unlawful

We may request reasonable information to verify the purchaser or transaction.

We will not ask you through ordinary email to provide complete card numbers, card security codes, online banking passwords, or unnecessary sensitive credentials.

24. Customer Information

You agree to provide accurate and complete:

Full name
Email address
Telephone number
Billing information
Delivery address
Payment information
Delivery instructions

You should contact us promptly if relevant information changes before dispatch.

babybooe.shop is not responsible for delays caused solely by inaccurate information supplied by the customer, except to the extent applicable law provides otherwise.

25. Customer Accounts

The Website may allow customers to create an account.

You are responsible for:

Protecting your login credentials
Using a secure password
Keeping account information current
Restricting access to your device
Reporting suspected unauthorised use

You must not use an account to:

Commit fraud
Impersonate another person
Manipulate promotions
Interfere with the Website
Submit false information
Violate applicable law

We may temporarily restrict an account where reasonably necessary for security or fraud prevention. This does not remove rights relating to valid existing orders.

26. Order Changes and Cancellations

Contact info@babybooe.shop immediately if you wish to change or cancel an order.

We will make reasonable efforts to assist, but changes cannot be guaranteed after order processing begins.

The following information may be difficult or impossible to change after fulfilment begins:

Product
Size
Colour
Quantity
Delivery address
Delivery method
Payment method

If the order has already been dispatched, it may need to be returned after delivery under our Return and Refund Policy.

27. Free Standard Shipping

Unless otherwise stated during checkout, babybooe.shop provides free standard shipping for accepted orders.

No minimum order value is required for free standard shipping unless a different condition is clearly disclosed before purchase.

Free shipping does not necessarily include customs duties, import taxes, brokerage fees, or government charges imposed by the destination country.

28. Delivery Time

Unless otherwise stated before purchase, the estimated total delivery time is 15 to 20 calendar days after order confirmation.

This period includes normal:

Payment verification
Order processing
Product preparation
Packaging
Dispatch
Carrier transportation
Final delivery

Delivery estimates are provided in good faith.

Customers should review the Shipping Policy for complete information about tracking, delays, failed delivery, lost parcels, and customs procedures.

29. Delivery Delays

Delivery may be affected by:

Carrier disruption
Severe weather
Natural disasters
Public holidays
Customs procedures
Security inspections
Incorrect addresses
Failed delivery attempts
Government action
Events outside reasonable control

Where we become aware of a material delay, we will make reasonable efforts to provide updated information.

Customers will not be required to wait indefinitely for Products that have not been supplied.

Any right to cancel or obtain a refund because of delayed or failed delivery remains subject to applicable law.

30. Separate Shipments

Products from the same order may be shipped separately.

Separate shipments may occur because Products are:

Stored at different fulfilment locations
Prepared at different times
Subject to carrier restrictions
More efficiently delivered in separate parcels

Separate parcels may have different tracking numbers and delivery dates.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple parcels.

31. Delivery Address and Failed Delivery

You must provide a complete and accurate delivery address.

If a parcel cannot be delivered because of an inaccurate or incomplete customer-provided address, failure to collect, or refusal without a valid reason, it may be returned.

After the returned parcel is received, we will determine the available reshipment, cancellation, or refund options.

Where legally permitted, reasonable additional shipping costs caused solely by inaccurate customer-provided information may be charged or deducted from a voluntary refund.

No such charge will be imposed where the delivery failure resulted from our error or a carrier acting on our behalf.

32. Risk of Loss or Damage

For consumer orders, responsibility for accidental loss or damage remains with babybooe.shop until the Products are delivered to:

The customer, or
Another person authorised by the customer to receive them

Where a customer independently appoints a carrier not offered by babybooe.shop, responsibility may transfer when the Products are provided to that carrier to the extent permitted by law.

33. Inspection After Delivery

Customers should inspect Products within a reasonable period after delivery.

Contact info@babybooe.shop promptly if:

A parcel is damaged
A Product is faulty
A Product is missing
An incorrect Product was delivered
The delivered size or colour is incorrect
A Product is materially different from its description

We may request reasonable photographs or supporting information to investigate the issue.

Requesting supporting information does not remove a customer’s statutory rights.

34. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Our voluntary change-of-mind policy operates separately from rights under the Australian Consumer Law.

A customer may be entitled to a statutory remedy where a Product:

Is faulty
Is unsafe
Is not of acceptable quality
Does not match its description
Is not fit for its ordinary purpose
Is not fit for an agreed disclosed purpose
Does not meet an applicable express representation

We will not replace a legally required monetary refund with store credit unless the customer voluntarily agrees.

35. Change-of-Mind Returns

Australian Consumer Law does not generally require a refund solely because a customer changed their mind.

babybooe.shop provides a voluntary change-of-mind return option under the eligibility, timing, condition, and return-shipping requirements stated in our Return and Refund Policy.

The voluntary policy does not restrict rights concerning faulty, unsafe, damaged, incorrectly supplied, or misdescribed Products.

36. Major Product Problems

Where a Product has a major failure under applicable law, the customer may be entitled to reject the Product and choose between:

A refund
A replacement of the same type and similar value

A major failure may include circumstances where:

A reasonable consumer would not have purchased the Product if aware of the problem
The Product is substantially unfit for its ordinary purpose
The Product is materially different from its description
The Product is unsafe
The Product cannot easily be made fit within a reasonable time

Additional compensation may be available for reasonably foreseeable loss or damage caused by the failure.

37. Minor Product Problems

Where a Product problem is minor and can be fixed within a reasonable time, babybooe.shop may provide an appropriate remedy, such as:

Repair
Replacement
Another suitable correction

If the minor problem cannot be remedied within a reasonable time, the customer may become entitled to a refund, replacement, or another remedy under applicable law.

38. Sale and Discounted Products

Sale, clearance, promotional, and discounted Products remain covered by applicable consumer guarantees.

A Product is not excluded from a statutory remedy merely because it was purchased:

During a sale
With a discount code
At a reduced price
As part of a promotion
From a clearance collection

Where a particular defect was clearly disclosed before purchase, that disclosed issue may not provide a basis for a remedy. Other undisclosed failures remain subject to applicable law.

39. Reviews and Customer Content

The Website may allow customers to submit:

Reviews
Ratings
Photographs
Videos
Comments
Questions
Feedback

By submitting content, you confirm that:

You have the right to submit it
It reflects your genuine experience where presented as a review
It is not false or misleading
It does not infringe another person’s rights
It does not contain confidential information
It is not defamatory, threatening, discriminatory, obscene, or unlawful
It does not contain malicious code

You grant babybooe.shop a non-exclusive, worldwide, royalty-free licence to store, reproduce, format, display, translate, and publish submitted content for operating and promoting the store.

We may moderate or remove content that violates these Terms or applicable law.

We will not knowingly represent fabricated reviews as genuine customer reviews.

40. Intellectual Property

Unless otherwise stated, Website content is owned by, licensed to, or lawfully used by babybooe.shop.

Protected content may include:

Text
Product descriptions
Photographs
Videos
Graphics
Logos
Icons
Page designs
Website layouts
Software
Databases
Brand materials

You may use the Website for personal shopping and other lawful non-commercial purposes.

Without prior written permission, you must not:

Reproduce substantial Website content
Copy content for commercial use
Scrape or extract Website data
Republish Product descriptions
Misuse our branding
Remove ownership notices
Sell or license Website materials
Create a false association with babybooe.shop

Rights and exceptions available under applicable intellectual-property law remain unaffected.

41. Acceptable Use

You must not use the Website:

For unlawful or fraudulent purposes
To infringe intellectual-property rights
To submit false identity or payment information
To introduce malware or harmful code
To interfere with Website security
To obtain unauthorised access
To scrape data without permission
To harass another person
To submit false reviews
To manipulate promotions
To abuse returns or chargebacks
To interfere with another customer’s use of the Website

We may take reasonable action to protect the Website, customers, payment systems, and our legal rights.

42. Fraud Prevention

We may review orders, accounts, payments, and returns for suspected:

Payment fraud
Identity misuse
Account takeover
Promotion abuse
False refund claims
Product substitution
Chargeback abuse
Unauthorised resale
Other unlawful activity

Where reasonably necessary, we may request verification, delay acceptance, restrict an account, cancel an unaccepted order, or preserve relevant records.

We will not refuse a genuine claim solely because the customer exercised a statutory right.

43. Third-Party Services

The Website may use independent third-party services, including:

Shopify
Payment processors
Delivery carriers
Tracking providers
Review services
Analytics tools
Social-media platforms
Customer-support services
Connected applications

Third-party services may be governed by their own terms and privacy policies.

babybooe.shop is not responsible for an independent third party’s conduct beyond any responsibility imposed on us by applicable law.

44. Third-Party Links

The Website may contain links to external websites.

A link does not necessarily mean that babybooe.shop controls, sponsors, approves, or endorses the external website.

Customers should review the external website’s terms, privacy policy, security information, and purchasing conditions before using it.

45. Website Availability

We aim to keep babybooe.shop available and functioning properly but cannot guarantee uninterrupted access.

The Website may be temporarily unavailable because of:

Maintenance
Security updates
Technical failures
Hosting issues
Network interruptions
Platform changes
Events outside reasonable control

Temporary Website unavailability does not remove obligations concerning an accepted order.

46. Website Corrections

We may correct errors, inaccuracies, or omissions relating to:

Product descriptions
Prices
Promotions
Availability
Delivery estimates
Website content
Store policies

Corrections will not be used to improperly alter an accepted sales contract.

If a correction materially affects an accepted order, we will contact the customer and provide any remedy required by law.

47. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.

The Privacy Policy explains:

What information may be collected
Why it is collected
How it may be used
Who may receive it
How it may be protected
How customers may make privacy requests

Where consent is legally required, consent will be requested separately and will not be assumed solely because you accepted these Terms.

48. Electronic Communications

By placing an order or contacting us, you agree that we may send electronic communications concerning:

Order confirmation
Payment
Dispatch
Delivery
Tracking
Returns
Refunds
Customer support
Account security
Legal or policy notices

Transactional communications are separate from promotional marketing.

Marketing communications will be handled according to your preferences, applicable law, and our Privacy Policy.

49. Website and Account Security

We use reasonable measures intended to protect the Website and customer information.

No online system can guarantee absolute security.

You are responsible for:

Protecting your account password
Securing your devices
Avoiding suspicious links
Reporting unauthorised activity
Not sending payment credentials by email

Contact info@babybooe.shop if you believe your account or order information has been compromised.

50. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

In particular, nothing excludes or limits liability for:

Fraud
Intentional misconduct
Breach of a non-excludable consumer guarantee
Death or personal injury where liability cannot be excluded
Any other liability that cannot legally be excluded

To the extent permitted by law, babybooe.shop is not responsible for loss caused solely by:

Inaccurate customer-provided information
Customer misuse of a Product
Failure to follow clear care instructions
Unauthorised account use not caused by our failure
Independent services outside our reasonable control
Events that could not reasonably have been prevented

Any limitation in these Terms will be interpreted subject to the Australian Consumer Law and other applicable mandatory laws.

51. Customer Responsibility for Unlawful Conduct

To the extent permitted by law, you are responsible for loss reasonably suffered by babybooe.shop as a direct result of your:

Fraud
Deliberate unlawful conduct
Intentional misuse of the Website
Material breach of these Terms

This section does not require a consumer to compensate babybooe.shop for exercising a lawful consumer right, submitting a genuine complaint, or seeking a remedy in good faith.

52. Events Outside Reasonable Control

We may be delayed or prevented from performing an obligation because of circumstances outside reasonable control, including:

Natural disasters
Severe weather
Fire
Flood
Public-health emergencies
War
Civil unrest
Government action
Carrier disruption
Customs disruption
Labour disputes
Power failures
Network failures
Major platform outages

We will take reasonable steps to reduce the effect of the disruption and resume performance.

Mandatory delivery, cancellation, refund, and consumer rights remain unaffected.

53. Complaints

To submit a complaint, contact:

Email: info@babybooe.shop

Please include:

Your full name
Order number where applicable
Email address used for the order
A clear description of the issue
The outcome you are requesting
Relevant supporting information

We will review complaints in good faith and seek a fair resolution.

Submitting a complaint directly to babybooe.shop does not prevent you from using any external right or remedy available under applicable law.

54. Dispute Resolution

The parties should first attempt to resolve a dispute through direct written communication.

If a dispute cannot be resolved, an Australian customer may seek assistance from:

The relevant state or territory consumer-protection agency
An applicable tribunal
A competent court
Another authorised dispute-resolution body

Nothing in these Terms requires a consumer to give up the right to bring a claim before a competent authority.

55. Governing Law

These Terms and purchases made through babybooe.shop are governed by applicable Australian law.

Where a customer lives outside Australia, mandatory consumer protections under the law of the customer’s country or region may continue to apply where they cannot lawfully be excluded.

No governing-law provision in these Terms removes a mandatory consumer protection.

56. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, it will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply unless applicable law requires another result.

57. No Waiver

A delay or failure by babybooe.shop to enforce a provision does not permanently waive the right to enforce it later.

No action or inaction by babybooe.shop waives or reduces a customer’s mandatory statutory rights.

58. Entire Agreement

These Terms, together with the policies and information incorporated into them, form the agreement governing your use of the Website and purchases from babybooe.shop.

They do not override:

Mandatory consumer rights
Express written commitments made to a customer
Product-specific information incorporated into a purchase
Remedies required by applicable law

59. Changes to These Terms

We may update these Terms to reflect:

Changes to the Website
Changes to Products or Services
Operational changes
Changes to Shopify functionality
Security requirements
Legal or regulatory developments

Updated Terms will be published on babybooe.shop with a revised “Last updated” date.

Changes will not retroactively reduce rights attached to an order that has already been accepted.

The version applicable to an order will generally be the version published when that order was placed.

60. Contact Us

For questions concerning these Terms, Products, orders, payments, shipping, returns, refunds, privacy, complaints, or customer rights, contact:

babybooe.shop
Website: babybooe.shop
Email: info@babybooe.shop