Shipping policy

Thank you for shopping at babybooe.shop.

This Shipping Policy explains how orders placed through babybooe.shop are confirmed, processed, dispatched, tracked, and delivered. It also explains how we handle delivery delays, lost parcels, damaged shipments, address errors, failed delivery attempts, and other shipping-related matters.

This Shipping Policy applies to all orders accepted through babybooe.shop.

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable consumer-protection law.

1. Shipping Summary

babybooe.shop provides the following standard delivery service:

Shipping method: Free Standard Shipping
Shipping cost: Free
Minimum order value: No minimum purchase required
Estimated total delivery time: 15 to 20 calendar days after order confirmation

The estimated delivery period includes normal order verification, processing, preparation, dispatch, transportation, and final delivery.

No separate standard shipping, handling, or packaging fee will be added to an accepted order.

2. Free Standard Shipping

All accepted orders qualify for free standard shipping to destinations available during checkout.

Free standard shipping applies regardless of:

The number of eligible products ordered
The total order value
Whether eligible products are purchased at full price or during a promotion
Whether a valid discount code is used
Whether an order is sent in one parcel or several parcels

Any optional expedited, premium, or special delivery service offered during checkout may be subject to an additional charge. The price of an optional service will be displayed before the order is submitted.

3. Estimated Delivery Time

The estimated total delivery time is 15 to 20 calendar days after the order is confirmed.

This timeframe includes:

Payment verification
Fraud-prevention checks
Address verification
Product preparation
Quality inspection
Packaging
Dispatch
Carrier transportation
Final delivery

The delivery period begins when babybooe.shop confirms that the order has been accepted.

It does not begin when:

A product is placed in the shopping cart
An incomplete order is created
A payment attempt fails
Required payment authentication remains incomplete
Reasonable customer verification has been requested but not provided

We make reasonable efforts to deliver accepted orders within the stated timeframe.

4. Calendar Days

The 15-to-20-day delivery estimate is measured in calendar days and may include weekends and public holidays.

However, order processing, carrier collection, customs clearance, customer service, and delivery operations may occur only on the business days observed by the relevant service provider.

Public holidays or carrier closures may affect the exact delivery date.

5. Order Processing

Orders may undergo the following steps before dispatch:

Payment authorisation
Fraud and security screening
Product availability confirmation
Delivery-address review
Product inspection
Packaging
Shipping-label preparation
Carrier handover

Normal processing time is included in the stated total delivery estimate.

Customers will not be charged an additional standard shipping fee because an order requires routine processing or verification.

6. Order Confirmation

After an order is submitted, the customer may receive an automated acknowledgement confirming that the order was received.

An automated acknowledgement does not necessarily mean that the order has been accepted.

An order is normally accepted when babybooe.shop sends an order confirmation or dispatch confirmation indicating that the order has been approved for fulfilment.

The confirmation may contain:

Order number
Customer contact details
Delivery address
Products ordered
Selected sizes and colours
Quantities
Total payment amount
Shipping method
Estimated delivery timeframe

Customers should review the confirmation and contact info@babybooe.shop promptly if any information is incorrect.

7. Shipping Destinations

babybooe.shop ships only to destinations available for selection during checkout.

Available destinations may vary because of:

Carrier availability
Customs restrictions
Product restrictions
Remote-area limitations
Legal requirements
Security concerns
Temporary service interruptions

If a destination cannot be selected during checkout, we cannot accept an order for delivery to that destination.

If we accept an order but later determine that delivery is unavailable, we will contact the customer and provide an appropriate solution, including cancellation and a refund where necessary.

8. Delivery Address Requirements

Customers must provide a complete and accurate delivery address, including:

Recipient’s full name
Street number and street name
Apartment, suite, unit, or floor number where applicable
Suburb or city
State, province, or region
Postal code
Country
Telephone number
Necessary delivery instructions

The customer is responsible for reviewing the delivery information before submitting the order.

9. Address Changes

Contact info@babybooe.shop immediately if a delivery address needs to be corrected.

The request should include:

Customer’s full name
Order number
Original delivery address
Complete corrected delivery address
Email address used during checkout

We will make reasonable efforts to update the address before dispatch.

An address change may no longer be possible after:

Processing has started
The shipping label has been created
The parcel has been packed
The parcel has been transferred to the carrier
Transportation has begun

We may request reasonable verification before changing an address to protect the customer and prevent fraud.

10. Incorrect or Incomplete Addresses

A parcel may be delayed, redirected, held, or returned if the customer supplies an incorrect or incomplete address.

If a parcel is returned because of customer-provided address information, we will contact the customer after the parcel reaches the appropriate return facility.

Available options may include:

Correcting the address
Reshipping the parcel
Cancelling the order
Providing a refund

Where legally permitted, reasonable additional delivery costs caused solely by incorrect customer-provided information may be charged before reshipment or deducted from a voluntary refund.

No such cost will be imposed where the delivery problem resulted from an error by babybooe.shop or a carrier acting on our behalf.

11. Separate Shipments

Products from the same order may be shipped separately.

This may occur because:

Products are stored at different fulfilment locations
Products become ready at different times
Carrier size or weight restrictions apply
Separate shipping improves delivery efficiency
Operational requirements make separate parcels necessary

Customers will not be charged an additional standard shipping fee when an order is divided into multiple parcels.

Separate parcels may have different tracking numbers, dispatch dates, and delivery dates.

12. Tracking Information

Where tracking is available, tracking details will normally be sent to the email address provided during checkout.

Tracking information may include:

Carrier name
Tracking number
Tracking link
Dispatch date
Shipment status
Estimated delivery information

Customers should check spam, junk, and promotional email folders if tracking information is not visible in the main inbox.

13. Tracking Activation

Tracking information may not update immediately after a shipping label is created.

The carrier may require time to:

Receive the parcel
Complete the first physical scan
Transfer the parcel between facilities
Upload information to its tracking system

A temporary absence of tracking updates does not necessarily mean that the parcel has been lost.

14. Tracking Has Not Updated

A parcel may continue moving without receiving a scan at every stage.

It may be:

In transit between carrier facilities
Awaiting a scheduled scan
Undergoing security inspection
Undergoing customs processing
Being transferred to a local delivery provider
Affected by a carrier-system delay

Contact info@babybooe.shop if tracking has not updated for an unusual period. Include your order number and tracking number.

We may contact the carrier or fulfilment provider to request further information.

15. Delivery Methods

Depending on the destination and carrier, a parcel may be delivered:

Directly to the recipient
To another authorised person at the address
To a safe or secure location
To building reception
To a parcel locker
To a post office or collection point
Following a signature
Following a delivery notification

Customers should monitor tracking information and follow reasonable carrier instructions.

16. Signature Requirements

Some parcels may require a signature because of:

Order value
Carrier policy
Delivery destination
Security requirements
Fraud-prevention measures

Where a signature is required, the customer should ensure that the recipient or another authorised person is available.

No additional standard delivery fee will be charged solely because a signature is required.

17. Parcel Lockers and Collection Points

A carrier may deliver or redirect a parcel to a parcel locker, post office, collection point, or another authorised facility.

The customer must collect the parcel within the period specified by the carrier.

The carrier may require:

Identification
A collection code
Tracking information
A delivery notice

An uncollected parcel may be returned after the collection period expires.

18. Failed Delivery Attempts

A delivery attempt may fail because:

Nobody was available
The address was incorrect or incomplete
Building access was unavailable
The recipient could not be identified
The carrier could not contact the recipient
The parcel was not collected
Delivery was refused

Customers should follow the carrier’s instructions or contact info@babybooe.shop for assistance.

19. Refused or Unclaimed Parcels

Refusing delivery or failing to collect a parcel does not automatically complete an order cancellation or return request.

Customers should also contact info@babybooe.shop and explain the situation.

A parcel returned because it was refused or unclaimed will be reviewed after it reaches the appropriate facility.

Depending on the circumstances, available options may include:

Reshipment
Address correction
Cancellation
Refund
Another remedy required by law

Reasonable additional delivery expenses caused solely by unjustified refusal or failure to collect may be deducted from a voluntary refund where legally permitted.

20. Delivery Delays

Delivery delays may occasionally occur because of:

Severe weather
Natural disasters
Carrier disruption
Transportation interruption
Public holidays
Labour disputes
Customs inspections
Security procedures
Government restrictions
Public-health emergencies
Incorrect delivery information
Unusually high order volumes
Technical failures
Events outside reasonable control

Where we become aware of a material delay, we will make reasonable efforts to notify the affected customer and provide updated information.

A delivery delay does not remove any mandatory consumer right.

21. Orders Not Delivered Within 20 Days

Contact info@babybooe.shop if an order has not been delivered within 20 calendar days after order confirmation.

Please provide:

Full name
Order number
Email address used during checkout
Delivery address
Tracking number where available

We will investigate the order with the carrier or fulfilment provider.

Depending on the circumstances, we may:

Confirm the current shipping status
Ask the carrier to locate the parcel
Arrange redelivery
Provide a replacement
Provide a refund
Offer another remedy required by applicable law

Customers will not be required to wait indefinitely for an order that has not been supplied.

22. Non-Delivery

If an accepted order cannot be delivered within the stated timeframe or another reasonable period, the customer may be entitled to cancel the affected order and receive a refund under applicable law.

Where an order is cancelled because babybooe.shop cannot supply or deliver it, the refund will normally include all amounts paid to babybooe.shop for the cancelled products.

Because standard shipping is free, there is no separate standard shipping amount to refund.

23. Lost Parcels

A parcel may be treated as potentially lost where:

Tracking shows no meaningful movement for an unusually long period
The carrier confirms that the parcel cannot be located
The parcel has been materially misrouted
The expected delivery period has passed
A reasonable carrier investigation has been completed

If a parcel is confirmed lost before delivery, babybooe.shop will provide an appropriate remedy, which may include a replacement or refund.

24. Tracking Shows Delivered but Parcel Is Missing

If tracking shows that a parcel was delivered but it cannot be located, the customer should:

Check entrances, mail areas, and secure locations.
Ask household members.
Ask neighbours.
Check building reception or management.
Check parcel lockers and collection points.
Review any carrier delivery photograph or notice.
Contact info@babybooe.shop.

We may open a carrier investigation and request reasonable information confirming that the parcel was not received.

A carrier’s tracking record will be considered as part of the investigation but does not automatically remove any consumer right.

25. Damaged Parcels

Customers should inspect parcels and products as soon as reasonably possible after delivery.

If a parcel or product arrives damaged, contact info@babybooe.shop and provide:

Full name
Order number
Description of the damage
Clear photographs of the product
Photographs of the outer packaging
Photographs of damaged internal packaging
Photograph of the shipping label

Please retain the product and packaging while the matter is reviewed.

Requesting photographs helps us investigate the issue and does not restrict statutory consumer rights.

26. Incorrect or Missing Products

The wrong product
The wrong size
The wrong colour
The wrong quantity
A missing product
A product intended for another customer

Please provide:

Order number
Product ordered
Product received
Details of the missing product
Photographs of the received products
Photographs of product labels
Photograph of the parcel label

We will review the order and provide an appropriate remedy.

Customers will not be required to pay reasonable return delivery costs for a product incorrectly supplied by babybooe.shop.

27. Customs and Import Charges

International deliveries may be subject to:

Customs duties
Import taxes
Brokerage fees
Local handling charges
Government fees

Where these charges are collected by babybooe.shop, they will be displayed during checkout.

Where they are not collected during checkout, they may be charged by the destination country, customs authority, carrier, broker, or another authorised body.

Customers are responsible for providing accurate information required for lawful customs clearance.

28. Customs Delays

Customs authorities operate independently from babybooe.shop.

A parcel may be delayed while customs authorities:

Review the shipment
Verify its value
Request documentation
Assess taxes or duties
Inspect the contents
Apply local import requirements

We will provide available shipping information where reasonably required, but we cannot control how quickly an independent customs authority completes its procedures.

Mandatory consumer rights remain unaffected.

29. Freight-Forwarding Services

Customers who use an independent freight-forwarding or parcel-forwarding service do so at their own discretion.

Where a parcel is successfully delivered to the forwarding address supplied by the customer, transportation arranged independently after that delivery may be outside our control.

This does not exclude responsibility for a product that was faulty, damaged, incorrectly supplied, or non-conforming before delivery to the forwarding address.

30. Risk of Loss or Damage

For consumer orders, responsibility for accidental loss or damage remains with babybooe.shop until the products are delivered to:

The customer, or
Another person authorised by the customer to receive them

Where a customer independently appoints a carrier that was not offered by babybooe.shop, responsibility may transfer when the products are provided to that carrier to the extent permitted by law.

31. Order Cancellations Before Dispatch

Contact info@babybooe.shop immediately if you wish to cancel an order before dispatch.

We will make reasonable efforts to process the request, but cancellation cannot be guaranteed after fulfilment has started.

If the parcel has already been dispatched, the order may need to be handled under our Return and Refund Policy after delivery.

32. Returns

This Shipping Policy governs delivery to the customer.

Returns after delivery are governed by our Return and Refund Policy.

Contact info@babybooe.shop before returning a product.

Do not return a product to the address printed on the original parcel or shipping label unless customer service confirms in writing that it is an authorised return destination.

33. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies a right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where applicable, customers may have rights if:

An accepted order is not supplied
Delivery is materially delayed
A parcel is lost before delivery
A product arrives damaged
The wrong product is supplied
A product otherwise fails to meet a consumer guarantee

The appropriate remedy will depend on the circumstances and applicable law.

34. Customer Responsibilities

Customers should:

Provide accurate contact information
Provide a complete delivery address
Review the order confirmation
Monitor tracking information
Respond to reasonable carrier communications
Collect parcels within carrier deadlines
Notify us promptly of address errors
Report materially delayed orders
Protect delivery and collection codes

Failure to take one of these steps does not automatically remove a mandatory consumer right.

35. Changes to This Shipping Policy

We may update this Shipping Policy to reflect:

Changes to delivery services
Changes to carriers
Changes to fulfilment arrangements
Changes to available destinations
Changes to Shopify functionality
Operational improvements
Legal or regulatory developments

The updated version will be published on babybooe.shop with a revised “Last updated” date.

Changes will not retroactively reduce rights attached to an order that has already been accepted.

36. Contact Us

For questions concerning shipping, tracking, delayed delivery, address corrections, missing parcels, damaged parcels, customs, or failed delivery, contact:

babybooe.shop
Website: babybooe.shop
Email: info@babybooe.shop

Please include your full name and order number in all order-related enquiries.

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